Shipping Policy
Thank you for shopping at EWM PLAY. This Shipping Policy explains how we process, pack, and deliver your gaming gear orders. Please read it carefully so you know what to expect after you check out.
Order Processing
Orders are processed within 1 to 3 business days (Monday through Friday, excluding public holidays). Orders placed on weekends or holidays are processed on the next business day. During major sales events, processing may take up to 5 business days. Once your order has been processed and packed, it is handed over to the carrier and you will receive a confirmation email with your tracking information.
Shipping Carriers
We ship with trusted national and international carriers, selected at checkout based on your delivery address and the size of your order. Depending on your location, your parcel may be delivered by carriers such as national postal services or express courier partners. We choose the most reliable available option for every order.
Delivery Timeframes
Estimated delivery times, calculated from the moment your order ships:
- Domestic standard shipping: 3 to 7 business days
- Domestic express shipping: 1 to 3 business days
- International standard shipping: 7 to 21 business days, depending on the destination country
- International express shipping: 3 to 7 business days, where available
These are estimated timeframes and not guaranteed delivery dates. Delays can occur during peak seasons, severe weather, or customs inspections.
Tracking Your Order
Once your order ships, you will receive a confirmation email containing your tracking number and a link to track your parcel. Please allow up to 24 hours after receiving the tracking email for the carrier’s system to update with the first scan. If your tracking number shows no movement for more than 5 business days, contact us and we will investigate.
Shipping Costs
Shipping costs are calculated at checkout based on the destination, package weight, and the shipping method you select. We occasionally offer free-shipping promotions on qualifying orders; these will be applied automatically at checkout when the conditions are met.
International Shipping
We ship to many countries worldwide. International orders may be subject to import duties, taxes, and customs clearance fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping fees or product prices. We recommend checking with your local customs office for details before placing an order. EWM PLAY is not responsible for delays caused by customs processing.
Incorrect Addresses
Please double-check your shipping address before completing your order. If your parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange re-shipping, and additional shipping charges may apply.
Damaged or Lost Parcels
If your order arrives damaged or appears to be lost in transit, contact us by email at heka8n8@gmail.com within 14 days of the expected delivery date. Please include your order number and, for damaged items, photos of the packaging and the product. We will work with the carrier to resolve the issue and arrange a replacement or refund where appropriate.
Questions About Shipping?
If you have any questions about our shipping process, delivery times, or tracking, please contact us by email at heka8n8@gmail.com. Our team aims to respond within 1 to 2 business days.